Grievance Redressal

Grievance Redressal

At Quilon Co-operative Urban Bank Ltd., we are committed to providing excellent service to our customers. However, if you have any grievances or concerns regarding our services, we have a structured grievance redressal process in place to resolve issues swiftly and effectively. Your feedback is vital to us, and we take it seriously to ensure continuous improvement in our services.

Steps to Raise a Grievance

If you are dissatisfied with any of our services, please follow these steps to raise your grievance:

Step 1: Contact the Branch

The first point of contact should always be the branch where you hold your account. Please visit the branch or call the branch helpline to lodge your complaint. Our branch staff will make every effort to address and resolve your issue.

Branch Contact Details:
Phone: [Branch Helpline Number]
Email: [Branch Email Address]

 

Step 2: Escalate to the Grievance Redressal Officer (GRO)

If your grievance remains unresolved or you are not satisfied with the solution provided at the branch level, you may escalate the matter to our Grievance Redressal Officer.

Grievance Redressal Officer (GRO) Details:
Name: [Officer's Name]
Phone: [Officer’s Contact Number]
Email: [Officer’s Email Address]
Address: [Bank's Address]

The GRO will review your complaint and work towards resolving it promptly.

Step 3: Contact the Principal Nodal Officer (PNO)

If the issue is still not resolved to your satisfaction, you can escalate the grievance further to our Principal Nodal Officer.

Principal Nodal Officer (PNO) Details:
Name: [PNO’s Name]
Phone: [PNO’s Contact Number]
Email: [PNO’s Email Address]
Address: [Bank's Address]

The PNO will ensure that your complaint is given due attention and is resolved in line with the Bank’s policies.

Step 4: Approach the Banking Ombudsman

If you are not satisfied with the resolution even after escalating your grievance to the Principal Nodal Officer, you may approach the Banking Ombudsman. The Banking Ombudsman is an independent body set up by the Reserve Bank of India to resolve complaints against banks.

You can file a complaint with the Banking Ombudsman online or through post:

 

Commitment to Customer Satisfaction

We value your trust and are committed to resolving any grievances that you may have in a fair and transparent manner. Our aim is to provide a hassle-free experience for all customers.

Contact Us for Assistance

If you have any further questions, feel free to contact us at:
Phone: +91 949608444
Email: info[at]quiloncub[dot]com
Visit: Your nearest branch of Quilon Co-operative Urban Bank Ltd.