At Quilon Co-operative Urban Bank Ltd., we are committed to maintaining transparency, integrity, and fairness in all our dealings with customers. In line with the guidelines issued by the Reserve Bank of India (RBI), we have adopted the Fair Practice Code to ensure that our customers are treated with dignity, respect, and honesty.
The Fair Practice Code aims to:
Promote good and fair banking practices.
Increase transparency in our dealings.
Foster a healthy customer-bank relationship.
Ensure that our services are offered in a fair and non-discriminatory manner.
Clear and understandable information on products, terms & conditions, interest rates, fees, and charges.
Advance notice of any change in terms and conditions.
We do not discriminate on the basis of gender, age, religion, caste, or physical ability in any of our services.
Customer information will be kept strictly confidential, unless disclosure is required by law or consented to by the customer.
We have a robust complaint resolution mechanism.
Proper assessment of creditworthiness before lending.
No undue harassment or coercive methods for recovery of loans.
Clear explanation of repayment schedule and applicable interest.
Complaints will be acknowledged and resolved within a reasonable timeframe.
If not satisfied, customers can escalate to the higher authority or approach RBI CMS.
Right to fair treatment
Right to transparency, fair and honest dealing
Right to privacy
Right to grievance redress and compensation
As a responsible banking institution, we are dedicated to continuously improving our services and systems in alignment with RBI norms and industry best practices.